CSS Overview

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"My family has been involved with COMPASS for a few months now. Since we've been involved this program has taught us how to effectively communicate with respect for each other, [to] understand that everyone has boundaries, [that] planning things out makes a much happier household, [and] bridging the gap between the school and the children leads to a successful outcome. It is my plan to stay with them for as long as we can."

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"I wanna thank you for helping me and my family. Thank you for being there when we needed you. Also helping us know that we can love and care for each other and not be afraid. And for helping me to take compliments and for being proud for my self. ... thanks a lot for everything you done. And making me laugh and making everyone else happy. I will keep your advice in my head and use it more often."

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"I have had the pleasure of working with [a COMPASS family specialist who worked with a 6th grade student at a middle school site]. I have been impressed by his consistent contact with us at school with regard to his client. The relationship has become important to the student and clearly [the COMPASS caseworker] has provided a 'voice' that the student and the mother are able to listen to and understand. He provides encouragement balanced with a realistic dose of what the consequences are for the student. He has been particularly helpful in dealing with the mother who has what appears to be a... mistrust for school personnel. ...I have dealt with many services over my years in the school system. It is gratifying to deal with a service provide like you."

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"Thank You, thank you, very, very much. I hope some one can bless you as you blessed me. No one in my life has ever helped me like you have. You've given me and my daughter a chance to get ahead in life."

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"I feel that Lamar has made good progress since being followed by Brian (COMPASS Family Specialist). Lamar is beginning to see that he must take responsibility for his actions and that he must be held accountable for his actions. It would be wonderful if Lamar could continue seeing Brian for a longer period of time. ...I feel that with more time, Lamar will be better able to make the right decisions about what is right and what is wrong with more independence. It has been a pleasure working with Brian and seeing the improvements in Lamar's ability to make better decisions in general."

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"Margy's confidence, hard work, and faith in this family have surely translated to Brooke and her mother. Faith in people's ability to make change for themselves is an extremely powerful force... "

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"Dear [CSS Family Specialist] Joanne, We can't thank you enough for all that you have done for Amber and us. Your insight, wisdom and sense of humor have been very much appreciated. Surely you have gone beyond the 'call of duty' - we thank you from the bottom of our hearts. And though the past few years have been difficult there is one silver lining – we have met people like you. And the world is a better place because you are in it. With our deepest thanks and love..."

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"Dear Eric, I wanted to thank you for Thursday; the boys really enjoyed themselves. It was sort of a hard week for them... thanks for making a big deal of Scott's report card; he really needed that approval, as well as the recognition that he did a good job. I hadn't seen him smile as much as I did on Thursday, he loved all of the attention... I am attaching photos of both boys so you can remember two boys' lives you made a difference in... "

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"Your staff went above and beyond the call of duty. [Family Specialists] Joanne and Emily helped my daughter and I make many positive changes to improve our lives and our family's well being."

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"I feel the degree of help, concern, and personal attention I received was truly extraordinary and so very helpful... I will always appreciate the excellent guidance I received in not only recognizing my grandson's problems, but how best to deal with them and the resources I could call upon."

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A Parent's Gratitude Letter

"I'm wiritng you to acknowledge and recognize the dedication, wisdom and earnestness of two COMPASS employees, Mundo and Steve, and to thank COMPASS for its support of our family last year. Words cannot begin to describe the tremendous gratitude I feel toward Mundo and Steve for their help working with our teenage son, A. It was a very difficult and dark period for our family.

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The Brighter Path

Comprehensive Support & Stabilization Case Worker Steve B. was recently honored with a commendation letter from Massachusetts Senator John Kerry. The commendation came as a result of a letter sent to Governor Deval Patrick by a grateful mother, Gale F., whose family Steve had worked with. In addition to her kind letter, Gale created and dedicated a painting to Steve, shown here along with Senator Kerry's commendation. Her letter to Governor Patrick follows:

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